Frequently Asked Questions
General Bike Questions
Does an electric bike require more maintenance?
Yes, but not much. You will have to look after your battery and change the way you wash the bike, it’s otherwise all the same as a normal bike.
Do EFB bikes regenerate power downhill or when braking?
Are fat tire bikes only for winter and sand riding?
No, fat-tire bikes will add comfort and stability to all terrains, even on concrete.
When should I charge my battery?
Charge the battery after every ride no matter how short.
How Much is Shipping?
Shipping Rates for One Bike:
Shipping to a Residential Address: $150
Shipping to a Business: $100
Shipping to Remote Areas: Rate to be Determined
How much do the bikes weigh?
EFB500 = 70 lbs
EFB750 = 72 lbs
EFB1000 = 78 lbs
EFBTrike Small = 98 lbs
EFBTrike Large = 100 lbs
How long does the battery take to charge?
3 Hours on average, 5 Hours maximum.
Battery – Distance, Options & Price
What is the total distance on a single charge?
Distance will depend on how and where you ride. For example, the rider that rides on high assistance through mountainous landscapes will experience less distance than the rider that rides moderate terrain in the city on the low assist.
This also depends on the battery option. See Below:
– The total distance on the stock 48V Samsung Li-ion 14.5Ah battery is 40-45 Kilometers minimum on a single charge. Riders can expect to ride an additional 10-20 Kilometers of downhill riding on average per trip, giving a total of 40-60 Kilometers per charge.
– The total distance on the stock 48V Samsung Li-ion 17.5Ah battery is 60-65 Kilometers minimum on a single charge. Riders can expect to ride an additional 15-25 Kilometers of downhill riding on average per trip, giving a total of 60-85 Kilometers per charge.
How much does it cost to upgrade to a higher amp battery?
What is the cost to buy a battery?
Please visit our Parts Store.
When should I charge my battery?
Charge the battery after every ride no matter how short.
Should I take my battery off the charger when it is done?
Yes, it is best to disconnect the charger when finished, as in theory, long periods of time on the charger can confuse the batteries cells. This is a long term effect and is not noticeable until later in the batteries life.
How long will my battery live?
With proper care, batteries will last 4-5 years for an average rider. This is roughly the same as 4,000-5,000 KM in riding.
BC E-Bike Rebate Program
Where do I find information on the BC Electric Bike Rebate Program
Please visit here.
Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.